Refund Policy

1. Overview

Keevora offers a free plan and a paid Pro subscription. This refund policy applies to the Pro subscription (₹149/month). The free plan requires no payment and therefore no refund.

2. Cancellation

You may cancel your Pro subscription at any time from your account settings. Upon cancellation:

• Your Pro access continues until the end of the current billing period
• After the billing period ends, your account reverts to the Free plan
• Your data (warranties, receipts, claims) is preserved - nothing is deleted
• You can resubscribe at any time to regain Pro access

3. Refund Eligibility

We offer refunds in the following situations:

• Technical issues: If the Pro features are materially broken and we cannot resolve them within 48 hours of your report
• Accidental charge: If you were charged due to a billing error on our end
• Within 7 days: If you subscribed to Pro and request a refund within 7 days of your initial purchase, no questions asked

4. Refund Process

To request a refund, email us at support@keevora.life with:

• Your account email address
• Date of the charge
• Reason for the refund request

Refunds are processed within 5–7 business days to the original payment method.

5. Non-Refundable Items

The following are not eligible for refunds:

• Pro subscriptions cancelled after the 7-day window (access continues until period end)
• Partial billing periods after the first 7 days
• Free plan usage

6. Payment Processing

Payments are processed securely through Razorpay. Keevora does not store your credit card or banking information. All payment data is handled entirely by Razorpay's PCI-DSS compliant infrastructure.

7. Changes to This Policy

We may update this refund policy from time to time. Material changes will be communicated via email. The policy in effect at the time of your purchase will apply to that transaction.

8. Contact

For refund requests or questions, contact us at support@keevora.life. We aim to respond within 24 hours.